Ticket Management (Admin Support Cell)
18
Open / Active Tickets4
Escalated to Nodal Officer12
Pending User Response90
Resolved (Last 7 Days)| TICKET ID | SUBJECT | CATEGORY | PRIORITY | ASSIGNED TO | CREATED DATE | STATUS | ACTION |
|---|---|---|---|---|---|---|---|
| TKT-2026-8942 | Double payment deduction but receipt not generated | Payment Issue | High | Rajesh Kumar (Payment Cell) | 22 Jun 2026 | In Progress | Manage |
| TKT-2026-8910 | Unable to upload Class 12 marksheet (showing file limit error) | Document Upload Issue | Medium | Sunita Sharma (Nodal Officer) | 21 Jun 2026 | Escalated | Manage |
| TKT-2026-8798 | Need clarification on PG Merit calculation rule | Merit List Issue | Low | Amit Patel (Admission Desk 2) | 17 Jun 2026 | Pending User Response | Manage |
| TKT-2026-8951 | Candidate account locked after multiple password attempts | Login Issue | Urgent | Unassigned (System Queue) | 22 Jun 2026 | Open | Manage |
| TKT-2026-8854 | Incorrect date of birth on application draft | Application Form Issue | Low | Rohan Mehta (Helpdesk Desk 1) | 19 Jun 2026 | Resolved | Manage |
| TKT-2026-8801 | OTP not received during mobile verification step | OTP Issue | High | System Automations | 18 Jun 2026 | Closed | Manage |