Frequently Asked Questions (FAQs)
Registration FAQs
How to register on the JNU Admission portal?
To register, go to the Candidate Registration page. Provide your full name, valid email address, mobile number, and choose a strong password. Submit the form, then enter the OTP sent to your registered email and mobile number to verify your account. Once verified, you can log in and start your application.
How to reset my login password?
Click on the "Forgot Password" link on the Login Page. Enter your registered email address and submit. An OTP or password reset link will be sent to your email. Use the link to define a new password and log back in.
Application FAQs
How to download my completed application form?
Once you successfully submit your application form and complete the payment, you will see an "Application Success" screen. You can click on the "Download PDF Summary" button there or navigate to the Applications panel and select "Download PDF" on your submitted application draft.
Can I edit my application form after submitting it?
No edits are allowed once the final submit button is pressed and the application fee is paid. However, during the correction window announced on the portal, specific fields like academic percentages or photos might be unlocked. Please contact support or raise a ticket if you made a severe error.
Payment FAQs
How to make payment for the application fee?
After completing all 10 wizard steps of the application form, you will be redirected to the Payment Summary page. Click "Proceed to Payment" to go to the Payment Gateway. Select your payment method (Net banking, UPI, Credit Card, or Debit Card) and complete the transaction.
My payment failed but amount was deducted. What should I do?
Do not make another payment immediately. Bank servers often take time to reconcile. Check your Payment History status in a few hours. If the status remains 'Failed' after 24 hours, the amount will be refunded automatically to your bank account within 5-7 working days. If it persists, raise a Helpdesk Ticket containing your transaction reference ID.
Document Upload FAQs
How to upload documents correctly?
Scan the original documents in a high-resolution, clear scan. Ensure they are in PDF, JPG, or PNG format. Ensure the file sizes do not exceed the specified limits: 2MB for Photo/Signature and 5MB for academic certificates. Make sure no password encryption is set on the uploaded PDFs.
Merit List FAQs
How is the merit rank calculated?
Merit ranks are determined based on entrance exam scores, reservation policies, and additional deprivation points (if applicable for female/transgender candidates or candidates from backward districts). Tie-breaking policies based on age and qualifying academic percentages are used if score values match.
Admission FAQs
How to check my admission status?
Go to the "Admission Dashboard" or check your profile. If you have been allocated a seat, a notification link will appear prompting you to view your offer letter and pay the seat-blocking fee.
Technical FAQs
Portal is slow or throwing session timeouts. What should I do?
Heavy traffic can occasionally slow down the servers. Clear your browser cache or switch to an alternate browser (Google Chrome or Mozilla Firefox are highly recommended). Avoid refreshing the page during form wizard submissions.